Delivery Costs
Standard UK Delivery (3-5 Days) - £4.99
International Delivery Costs
Europe (3-5 Days) - £20.00
Central, South and North America (5 - 7 Days) - £30
Shipping Policy
Your order will be dealt with as promptly as possible and we endeavour to dispatch goods within 1-3 working days.
However please allow up to 5 working days for delivery. Please also allow extra time for international delivery.
Your order will be shipped by courier service once payment has been approved and the delivery / billing address has been verified. You will receive an email on dispatch of your goods with a tracking number for your reference.
Sienna Jones Ltd do not take responsibility for any delays caused by custom clearance. Please note all deliveries require a signature upon receipt.
If you have not received your goods within 10 days please contact us at info@siennajones.com
* Please allow 1 working day for dispatch
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards - To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@siennajones.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@siennajones.com and send your item to: Sienna Jones c/o The Finishing Line, Unit DC1, Prologis Park, Honywood Rd, Basildon, United Kingdom, SS14 3TS (Mon to Fri 09:00 - 17:00)
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Sienna Jones c/o The Finishing Line, Unit DC1, Prologis Park, Honywood Rd, Basildon, United Kingdom, SS14 3TS (Mon to Fri 09:00 - 17:00)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
